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Accessibility

For information on accessibility at Nimax venues and to assist customers who may have special access needs plan their visit, please click on the relevant tabs below.

Apollo Theatre

Tel: 0844 412 4648  
Email: access@nimaxtheatres.com  
Address: Apollo Theatre, Shaftesbury Avenue, London W1D 7ES  
 
Wheelchair access Wheelchair user access is provided using a platform lift to the Stalls. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Maximum weight is 300kg. Stalls Q1 and Q22 can be removed to provide wheelchair spaces.  
 
Disaled toilet There is a fully adapted unisex toilet in the Stalls.  
 
Toilets There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.  
 
Bars The theatre bars are located in the Stalls, Grand Circle and Balcony.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the auditorium.  
 
Hearing assistance The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.  
 
Stairs To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.  

Duchess Theatre

Tel: 0844 482 9677  
Email: access@nimaxtheatres.com  
Address: Duchess Theatre, 3-5 Catherine Street, London WC2B 5LA  
 
Wheelchair access Wheelchair user access is provided using the AAT Major Stair Climber.
 
The stair climber accommodates wheelchairs up to 66cm wide (26 inches) and 89cm deep (35 inches) including any footrest. The maximum combined weight the stair climber can accommodate is 190kg or 30 Stone.
 
Patrons requiring the use of the stair climber should arrive at the theatre 45 minutes prior to the commencement of the performance.  Advance booking is essential.
 
Stalls N1 and N28 provide wheelchair spaces.
 
Customers with internet access may wish to visit http://youtu.be/1KPReF2qRGw to watch a short video clip of the stair climber in motion.
 
 
Disaled toilet There is a fully adapted unisex toilet at the rear of the stalls auditorium.  
 
Toilets There are Ladies and Gentlemen’s toilets on all levels.  
 
Bars The theatre bars are located in the Foyer and the Stalls.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.  
 
Hearing assistance The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.  
 
Stairs To access the auditorium there are 20 stairs to the Stalls and 11 stairs to the Dress Circle.  

Garrick Theatre

Tel: 0844 412 4648  
Email: access@nimaxtheatres.com  
Address: Garrick Theatre, 2 Charing Cross Road, London WC2H 0HH  
 
Wheelchair access Wheelchair user access is located in the Dress Circle, which is at street level. Please report to the main entrance on arrival and a member of staff will accompany you. There are two small steps into the building; a portable ramp will be put out to assist wheelchair users.
 
The wheelchair space is located in the centre of Row E of the Dress Circle. Adjacent seats are available for disabled patrons’ companions.
 
 
Disaled toilet There is a fully adapted unisex toilet in the main foyer.  
 
Toilets There are Ladies and Gentlemen’s toilets on all levels.  
 
Bars The theatre bars are located in the Stalls, Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.  
 
Hearing assistance The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.  
 
Stairs To access the auditorium there are 24 stairs to the Stalls and 25 stairs to the Grand Circle Bar, there are a further 8 stairs down to the Grand Circle.  

Lyric Theatre

Tel: 0844 412 4648  
Email: access@nimaxtheatres.com  
Address: Lyric Theatre, Shaftesbury Avenue, London W1D 7ES  
 
Wheelchair access Wheelchair user access is located in the Dress Circle Boxes, which are at street level. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance on Shaftesbury Avenue.
 
Wheelchair spaces are in boxes C, D and E. Boxes can accommodate up to 3 persons.
 
 
Disaled toilet There is a fully adapted unisex toilet in the Dress Circle.  
 
Toilets There are Ladies and Gentlemen’s toilets on all levels.  
 
Bars The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.  
 
Hearing assistance There are currently no hearing assistance facilities in this venue.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.  
 
Stairs There are 4 stairs from the street to the foyer. To access the auditorium there are 24 stairs to the Stalls, Dress Circle is located off the main foyer, 25 stairs to the Upper Circle and 60 stairs to the Balcony.  

Palace Theatre

Tel: 0844 412 4648  
Email: access@nimaxtheatres.com  
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY  
 
Wheelchair access Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.
 
There is one 3cm step and a slight incline to the Stalls.
 
Stalls V3, V28 and Z27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs
 
 
Disaled toilet There is a fully adapted unisex toilet at the rear of the Stalls.  
 
Toilets There are Ladies and Gentlemen’s toilets on all levels.  
 
Bars The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.  
 
Hearing assistance The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service; advance booking is recommended.  
 
Stairs There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony.  

Vaudeville Theatre

Tel: 0844 482 9677  
Email: access@nimaxtheatres.com  
Address: Vaudeville Theatre, 404 Strand, London WC2R 0NH  
 
Wheelchair access Wheelchair user access is provided using the AAT Major Stair Climber.
 
The stair climber accommodates wheelchairs up to 66cm wide (26 inches) and 89cm deep (35 inches) including any footrest.  The maximum combined weight the stair climber can accommodate is 190kg or 30 Stone.
 
Patrons requiring the use of the stair climber should arrive at the theatre 45 minutes prior to the commencement of the performance.  Advance booking is essential.
 
Stalls M1 and M18 provide wheelchair spaces.
 
Customers with internet access may wish to visit http://youtu.be/1KPReF2qRGw to watch a short video clip of the stair climber in motion.
 
 
Disaled toilet Disabled toilet facilities are available by arrangement with our neighbour, the Adelphi Theatre.  A member of theatre staff will accompany customers wishing to use the disabled toilet facilities; alternatively customers may present their theatre tickets at the main entrance of the Adelphi Theatre.  
 
Toilets Ladies toilets are located in the Stalls and Grand Circle.  Gentlemen’s toilets are located in the Dress Circle and Grand Circle.  
 
Bars The theatre bars are located in the Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages.  Programmes and Ice Creams are available in the main foyer and auditorium.  
 
Hearing assistance The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.  
 
Disabled parking For information about disabled parking in Westminster please visit www.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland  
 
Guide dogs Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.  
 
Stairs To access the auditorium there are 6 stairs to the Stalls, 22 stairs to the Dress Circle and 54 stairs to the Upper Circle.  

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