Accessibility

For information on accessibility at Nimax venues and to assist customers who may have special access needs plan their visit, please click on the relevant tabs below.

Access Performances

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    AUDIO DESCRIBED PERFORMANCE OF THE PLAY THAT GOES WRONG – DUCHESS THEATRE
    Saturday 30 September, 2:30pm

    Audio description improves access for visually impaired theatregoers by providing a live verbal commentary on the visual elements of a production broadcast through a headset.

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

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    AUDIO DESCRIBED PERFORMANCE OF CAT ON A HOT TIN ROOF – APOLLO THEATRE
    Monday 2 October, 7.30pm

    Audio description improves access for visually impaired theatregoers by providing a live verbal commentary on the visual elements of a production broadcast through a headset. Pre-show touch tour at 6.20pm, patrons to meet in the foyer.

    Access email: access@nimaxtheatres.co
    Access Line: 0330 333 4815

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    BSL INTERPRETED PERFORMANCE OF THE GRUFFALO’S CHILD LIVE – LYRIC
    Thursday 30 November, 11am

    BSL Interpreted performance information for deaf, deafened and hard of hearing theatregoers, the interpreter will stand in a visible position and interpret the spoken and heard elements of the performance.

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

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    AUDIO DESCRIBED PERFORMANCE OF THE GRUFFALO’S CHILD LIVE – LYRIC THEATRE
    Wednesday 13 December, 11am

    Audio description improves access for visually impaired theatregoers by providing a live verbal commentary on the visual elements of a production broadcast through a headset. Pre-show touch tour at 10am

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

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    RELAXED PERFORMANCE OF THE GRUFFALO’S CHILD LIVE – LYRIC THEATRE
    Thursday 21 December, 2pm

    Open to all. A Relaxed Performance is aimed at anyone who may benefit from a more relaxed environment, particularly those with Autism Spectrum Disorder, sensory and communication disorders or learning disabilities.

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

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    CAPTIONED PERFORMANCE OF EVERYBODY’S TALKING ABOUT JAMIE – APOLLO THEATRE
    Tuesday 6 February 2018, 7.30pm

    Captioning provides deaf, deafened and hard of hearing theatregoers access to live performance by converting speech into visible text and displaying it on an electronic screen. Patrons will be seated seated in the Dress Circle with captions screens in the Dress Circle boxes.

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

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    AUDIO DESCRIBED PERFORMANCE OF EVERYBODY’S TALKING ABOUT JAMIE – APOLLO THEATRE
    Tuesday 20 February 2018, 7.30pm

    Audio description improves access for visually impaired theatregoers by providing a live verbal commentary on the visual elements of a production broadcast through a headset. Pre-show touch tour at 6pm.

    Access email: access@nimaxtheatres.com
    Access Line: 0330 333 4815

Apollo Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Apollo Theatre, Shaftesbury Avenue, London W1D 7ES

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    Wheelchair user access is provided using a platform lift to the Stalls. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Maximum weight is 300kg. Stalls Q1 and Q22 can be removed to provide wheelchair spaces.

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    There is a fully adapted unisex toilet in the Stalls.

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    There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.

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    The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.

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    The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

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    To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.

The Duchess Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Duchess Theatre, 3-5 Catherine Street, London WC2B 5LA

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    Wheelchair user access is provided using the AAT Major Stair Climber.

    The stair climber accommodates manual wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep including any footrest. The maximum combined weight the Stair Climber can accommodate is 190kg (30 Stones) when distributed evenly across the wheelchair.  Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber.

    Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

    We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

    Stalls N1 and J14 provide wheelchair spaces, with companion seats adjacent.

    Follow this LINK to watch a short video clip of the Stair Climber in action.

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    There is a fully adapted unisex toilet at the rear of the Stalls auditorium.

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    There are Ladies and Gentlemen’s toilets on all levels.

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    The theatre bars are located in the Foyer and the Stalls. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

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    The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

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    To access the auditorium there are 20 stairs down to the Stalls and 11 stairs up to the Dress Circle.

GARRICK THEATRE

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Garrick Theatre, 2 Charing Cross Road, London WC2H 0HH

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    Wheelchair user access is located in the Dress Circle, which is at street level. Please report to the main entrance on arrival and a member of staff will accompany you. There are two small steps into the building; a portable ramp will be put out to assist wheelchair users.
     
    The wheelchair space is located in the centre of Row E of the Dress Circle. Adjacent seats are available for disabled patrons’ companions.

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    There is a fully adapted unisex toilet in the main foyer.

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    There are Ladies and Gentlemen’s toilets on all levels.

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    The theatre bars are located in the Stalls, Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

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    The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

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    To access the auditorium there are 24 stairs down to the Stalls and 25 stairs up to the Grand Circle Bar, there are a further 8 stairs down to the Grand Circle.

Lyric Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Lyric Theatre, Shaftesbury Avenue, London W1D 7ES

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    Wheelchair user access is located in the Dress Circle Boxes, which are at street level. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance on Shaftesbury Avenue.

    Wheelchair spaces are in boxes C, D and E. Boxes can accommodate up to 3 persons.

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    There is a fully adapted unisex toilet in the Dress Circle.

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    There are Ladies and Gentlemen’s toilets on all levels.

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    The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

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    We’re sorry but there are currently no hearing assistance facilities in this venue.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

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    There are 4 stairs from the street to the foyer. To access the auditorium there are 24 stairs to the Stalls, Dress Circle is located off the main foyer, 25 stairs to the Upper Circle and 60 stairs to the Balcony.

Palace Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY

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    Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

    There is one 3cm step and a slight incline to the Stalls.

    Stalls V3, V28 and Z27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs

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    There is a fully adapted unisex toilet at the rear of the Stalls.

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    There are Ladies and Gentlemen’s toilets on all levels.

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    The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

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    The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service; advance booking is recommended.

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    There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony.

Vaudeville Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Vaudeville Theatre, 404 Strand, London WC2R 0NH

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    Wheelchair user access is provided using the AAT Major Stair Climber.

    The stair climber accommodates manual wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep including any footrest. The maximum combined weight the Stair Climber can accommodate is 190kg (30 Stones) when distributed evenly across the wheelchair.  Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber.

    Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

    We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

    Stalls M1 and M18 provide wheelchair spaces, with companion seats adjacent.


    Follow this LINK to watch a short video clip of the Stair Climber in action.

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    Disabled toilet facilities are available by arrangement with our neighbour, the Adelphi Theatre.  A member of theatre staff will accompany customers wishing to use the disabled toilet facilities; alternatively customers may present their theatre tickets at the main entrance of the Adelphi Theatre.

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    Ladies toilets are located in the Stalls and Grand Circle.  Gentlemen’s toilets are located in the Dress Circle and Grand Circle.

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    The theatre bars are located in the Dress Circle and Grand Circle. A member of theatre staff will offer assistance purchasing beverages. Programmes and Ice Creams are available in the main foyer and auditorium.

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    The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

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    For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

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    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

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    To access the auditorium there are 6 stairs down to the Stalls, 22 stairs upto the Dress Circle and 54 stairs up to the Upper Circle.