Accessibility

For information on accessibility at Nimax venues and to assist customers who may have special access needs plan their visit, please click on the relevant tabs below.



Access Performances

CAPTIONED PERFORMANCE OF GROAN UPS – VAUDEVILLE THEATRE

Saturday 16 November 2019, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF NOISES OFF – GARRICK THEATRE

Tuesday 26 November 2019, 7.30pm
Touch Tour time, 6pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BSL SIGNED PERFORMANCE OF GROAN UPS – VAUDEVILLE THEATRE

Saturday 30 November 2019, 2.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

RELAXED PERFORMANCE OF THE SNAIL AND THE WHALE – APOLLO THEATRE

Wednesday 4 December 2019, 11am

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BSL SIGNED PERFORMANCE OF THE SNAIL AND THE WHALE – APOLLO THEATRE

Wednesday 11 December 2019, 11am

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BSL SIGNED AND RELAXED PERFORMANCE OF OI FROG AND FRIENDS! – LYRIC THEATRE

Thursday 12 December 2019, 11am

 

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED AND RELAXED PERFORMANCE OF SNAIL AND THE WHALE – APOLLO THEATRE

Sunday 15 December 2019, 4pm
Pre Show Touch Tour – 3.15pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 11 January 2020

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 18 January 2020

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF MAGIC GOES WRONG – VAUDEVILLE THEATRE

Friday 31 January 2020, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

BSL SIGNED PERFORMANCE OF MAGIC GOES WRONG – VAUDEVILLE THEATRE

Thursday 13 February 2020, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF MAGIC GOES WRONG – VAUDEVILLE THEATRE

Saturday 22 February 2020, 2.30pm
Touch Tour time TBC

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF EVERYBODY’S TALKING ABOUT JAMIE – APOLLO THEATRE

Thursday 5 March 2020, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF EVERYBODY’S TALKING ABOUT JAMIE – APOLLO THEATRE

Thursday 19 March 2020, 7.30pm
Touch Tour time, 5.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 20 June 2020

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF CITY OF ANGELS – GARRICK THEATRE

Tuesday 7 July 2020, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF CITY OF ANGELS – GARRICK THEATRE

Tuesday 14 July 2020, 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED AND BSL SIGNED PERFORMANCES OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 25 July 2020, 2pm & 7.30pm

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

AUDIO DESCRIBED PERFORMANCE OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 12 September 2020

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

CAPTIONED PERFORMANCE OF HARRY POTTER AND THE CURSED CHILD – PALACE THEATRE

Saturday 19 September 2020

Access email: access@nimaxtheatres.com
Access Line: 0330 333 4815

Apollo Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Apollo Theatre, Shaftesbury Avenue, London W1D 7ES

Wheelchair user access is provided using a platform lift to the Stalls. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Maximum weight is 300kg. Stalls Q1 and Q22 can be removed to provide wheelchair spaces.

There is a fully adapted unisex toilet in the Stalls.

There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.

The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).

 

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.

The Duchess Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Duchess Theatre, 3-5 Catherine Street, London WC2B 5LA

To prepare for your visit to the Duchess Theatre to see the relaxed performance of The Play That Goes Wrong, download our visual story here.

Wheelchair user access is provided using the AAT Major Stair Climber.

The stair climber accommodates manual wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep including any footrest. The maximum combined weight the Stair Climber can accommodate is 190kg (30 Stones) when distributed evenly across the wheelchair.  Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber.

Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

Stalls N1 and J14 provide wheelchair spaces, with companion seats adjacent.

Follow this LINK to watch a short video clip of the Stair Climber in action.

There is a fully adapted unisex toilet at the rear of the Stalls auditorium.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Foyer and the Stalls. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).

 

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 20 stairs down to the Stalls and 11 stairs up to the Dress Circle.

GARRICK THEATRE

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Garrick Theatre, 2 Charing Cross Road, London WC2H 0HH

Wheelchair user access is located in the Dress Circle, which is at street level. Please report to the main entrance on arrival and a member of staff will accompany you. There are two small steps into the building; a portable ramp will be put out to assist wheelchair users.   The wheelchair space is located in the centre of Row E of the Dress Circle. Adjacent seats are available for disabled patrons’ companions.

There is a fully adapted unisex toilet in the main foyer.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located in the Stalls, Dress Circle and Grand Circle.  A member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 24 stairs down to the Stalls and 25 stairs up to the Grand Circle Bar, there are a further 8 stairs down to the Grand Circle.

Lyric Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Lyric Theatre, Shaftesbury Avenue, London W1D 7ES

Wheelchair user access is located in the Dress Circle Boxes, which are at street level. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance on Shaftesbury Avenue.

Wheelchair spaces are in boxes C, D and E. Boxes can accommodate up to 3 persons.

There is a fully adapted unisex toilet in the Dress Circle.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

We’re sorry but there are currently no hearing assistance facilities in this venue.

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 4 stairs from the street to the foyer. To access the auditorium there are 24 stairs to the Stalls, Dress Circle is located off the main foyer, 25 stairs to the Upper Circle and 60 stairs to the Balcony.

Palace Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY

Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs

There is a fully adapted unisex toilet at the rear of the Stalls.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service; advance booking is recommended.

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony.

Vaudeville Theatre

Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Vaudeville Theatre, 404 Strand, London WC2R 0NH

Wheelchair user access is provided using the AAT Major Stair Climber.

The stair climber accommodates manual wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep including any footrest. The maximum combined weight the Stair Climber can accommodate is 190kg (30 Stones) when distributed evenly across the wheelchair. 

Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.

We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.

Stalls M1 and M18 provide wheelchair spaces, with companion seats adjacent.

Follow this LINK to watch a short video clip of the Stair Climber in action.

Disabled toilet facilities are available by arrangement with our neighbour, the Adelphi Theatre.  A member of theatre staff will accompany customers wishing to use the disabled toilet facilities; alternatively customers may present their theatre tickets at the main entrance of the Adelphi Theatre.

Ladies toilets are located in the Stalls and Grand Circle.  Gentlemen’s toilets are located in the Dress Circle and Grand Circle.

The theatre bars are located in the Dress Circle and Grand Circle. A member of theatre staff will offer assistance purchasing beverages. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis.

The following receivers are available:
The WIR RX15-2
WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  

For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 6 stairs down to the Stalls, 22 stairs upto the Dress Circle and 54 stairs up to the Upper Circle.