MESSAGE TO OUR PATRONS
COVID-19 UPDATE: 3 April 2020
We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for. We are cancelling all performances until April 26th 2020, whilst we wait for further clarity from the government.
There is nothing that you need to do if your performance has been cancelled.
If you have booked directly with Nimax Theatres for an affected performance, please be assured that we will contact you directly to arrange an exchange for a later date or full refund, depending on your preference.
As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.
If you have booked via a ticket agent, they will also be in contact with you directly.
Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.
In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after April 26th but please be reassured that if we have to cancel future performances you will be directly contacted by Nimax Theatres or your ticket provider. We will continue to provide updates as additional information becomes available.
We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.
