MESSAGE TO OUR PATRONS
COVID-19 UPDATE: Wednesday, 3 June 2020
Nimax Theatres looks forward to welcoming audiences back into theatres as soon as performances can safely resume.
To give our customers some clarity, we have been cancelling performances across the West End on a rolling basis, in line with the latest advice from the Government.
We are now cancelling performances up to Sunday, 2 August 2020.
Harry Potter and the Cursed Child will cancel performances up to Sunday, 6 September 2020.
This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.
There is nothing that you need to do if your performance has been cancelled.
If you have booked directly with Nimax Theatres for an affected performance, please be assured that we will contact you directly to arrange an exchange for a later date or full refund, depending on your preference.
As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.
If you have booked via a ticket agent, they will also be in contact with you directly.
Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.
In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after June 28 2020 but please be reassured that if we have to cancel future performances you will be directly contacted by Nimax Theatres or your ticket provider. We will continue to provide updates as additional information becomes available.
We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.
