The safety of our audiences, performers and staff is our utmost priority. Please find our current measures outlined below but note these are subject to changes to keep in line with the latest government guidance. From Monday 13 December Covid-Passes will need to be presented as a condition of entry to our theatres, please see below for more details. We thank you in advance for your cooperation.

Ticket Exchange

If you or a member of your party have tested positive with COVID-19 in the 10 days prior to your visit, please stay at home and follow government guidelines. Our friendly team will help you re-arrange your visit if you are unable to attend. To request an exchange please complete our online form before 10am on the day of the performance by CLICKING HERE

Your Visit

48 hours before the performance we’ll ask you to check-in online which will involve completing a health questionnaire on behalf of yourself and your party to assist with track and trace. Once completed, we’ll deliver your tickets to your mobile or smart device for contact-free entry to the theatre.

If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please visit the box office on the day of the performance and our team will assist you.

From Monday 13 December Covid-Passes will need to be presented as a condition of entry to our theatres. Therefore, if you are 18 years of age or older, you will need to provide any of the following documentation for entry to the theatre;

  • NHS COVID Pass on a smart device
  • NHS COVID Pass letter
  • Fully completed vaccination card
  • International equivalents will be accepted


  • Proof of a negative rapid lateral flow test within the last 48 hours (via text or email).
  • Proof of a negative PCR test within the last 48 hours (via text or email).

You can find out more information regarding the NHS Covid Pass here:

Our theatres operate at full capacity but we continue to maintain Covid mitigation measures including:

Contactless ticketing. Staggered arrival times advised on your ticket.

Different entry and exit points depending on the location of your seats.

Traffic flow systems to facilitate safe movement around the building where possible.

Drinks pre-ordered and consumed in the comfort of your seat.

Floor and wall signage to help navigate around the theatre.

Please respect social distancing including when queuing to enter the theatres. Staff will be on hand to assist you.

It is mandatory for audience members aged 11 and above to wear a face covering, fully covering the nose and mouth, whilst inside the theatre – except when eating or drinking or if you are exempt.

An official NHS QR code will be displayed on arrival if you wish to check in with the NHS COVID-19 App.

Contactless bag checks will be carried out at the entrance to the theatre. There will not be any cloakroom facilities available so please only bring one bag per person (max size 40cm x 20cm x 25cm).

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

All Nimax theatres are sanitised regularly and professionally cleaned.